Here are some of our most frequently asked questions. If you still need help then please contact us by clicking HERE
We want your business to grow and provide tutorials, resources and professionally created laser cut files for download and use in products that you are allowed to resell.
No. We do not accept returns or offer refunds on any physical or digital products. Please see our Return Policy Here.
We use USPS Priority Mail for all of our laser ready wood blanks & laser plywood orders. We will often run FREE SHIPPING promotions to move material in order to get ready for new laser materials!
You are absolutely welcome to:
- Create handmade, physical products using our designs/downloads/files for resale
- Designs must be engraved, cut or applied to the physical surface of your handmade item, in its original form – you cannot resell the digital versions, alter the design or take it apart. Please Contact Us for specific use information – we are always happy to assist you.
- Use our designs in tutorials & online classes with written permission & proper credit. Please Contact Us for more information.
We love recommending tried & true products and plan to share our unbiased experiences on our blog. Please see our list of Recommended Resources for starting your own laser cutting business and finding reputable materials within the USA.
Please note that we use affiliate links, which does not affect your viewing experience, but provides small compensation to our family-owned business when you click on the links.
Your order should ship within 2-3 business days. You will receive an email to track your order after it is placed. Please allow 3-5 business days for delivery.
Our laser cut files and designs work with any program capable of reading SVGs (scaleable vector graphics.)
Before purchasing our laser cut files, make sure your laser or die cutting machine can utilize SVG or DXF formats. Most of our designs include these files.
Yes, as long as your laser software is able to read SVG or DXF formats, you should be able to use our files. We test our designs using Lightburn & the Aeon Mira 9.
If you have a specific question regarding file types needed for your laser engraver (Glowforge, Thunder, Boss, OM Tech, etc), please visit their respective websites for more information.